Effective Date: January 30, 2025
At TokyoMansions LLC, we are committed to providing our clients with exceptional luxury travel experiences. We understand that plans may change, and we’ve created this Refund Policy to outline the process and conditions for refunds related to our services.
1. Refund Eligibility
Refunds are available under certain conditions as outlined below. By booking with TokyoMansions LLC, you agree to these terms.
Refund Conditions for Tours & Accommodations:
Cancellations made more than 30 days before the scheduled tour or accommodation date:
You are eligible for a full refund, minus any non-refundable service fees or deposits.
Cancellations made between 15 and 30 days before the scheduled date:
You are eligible for a 50% refund of the total booking cost.
Cancellations made less than 15 days before the scheduled date:
No refund will be provided.
No-shows or cancellations on the day of the tour or check-in:
No refund will be given.
Booking Modifications:
If you need to change the dates of your booking, please contact us as soon as possible. Modifications are subject to availability and may incur an additional fee, depending on the changes requested. If the change results in a cancellation, the refund policy above will apply.
2. Special Circumstances
Refunds may be considered under special circumstances such as illness, family emergencies, or other unforeseeable events. In these cases, we may require documentation to process your refund request.
3. Refund Processing
Refunds will be processed to the original payment method. Please allow 7-14 business days for the refund to appear on your account, depending on your payment provider.
4. Service Fees and Non-Refundable Deposits
Please note that some services, such as special bookings, private events, and non-refundable deposits, may not be eligible for a refund. These details will be clearly communicated during the booking process.
5. Changes by TokyoMansions LLC
In rare instances, TokyoMansions LLC may need to cancel or modify a tour or accommodation due to unforeseen circumstances such as weather events, health and safety concerns, or other factors beyond our control. If we need to cancel or alter your booking significantly, you will be offered:
A full refund, or
An alternative date or accommodation of equal or greater value, based on availability.
6. Contact Us
If you wish to request a refund or discuss any concerns regarding your booking, please contact us directly:
TokyoMansions LLC
777 W Main St, Boise, ID 83702, USA
Phone: +1 208-345-9388